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author's profile photo Former Member
Former Member

Searching FAQ's

Posted on Apr 06, 2004 at 12:46 PM 10 Views

I am trying to search through some faq's located in /documents/FAQs but the search is not searching the answers of the FAQ's only the questions.

In the result list of the search I run I see the faq question and below it: <b>No document excerpt available</b> ..instead of seeing the answer

Also if I click on Html Version next to an FAQ all I get is one character returned:

All other searches through document repositories work fine.

Thanks

PORTAL Knowledge Management and Collaboration SAP BusinessObjects Business Intelligence platform
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2 Answers

  • author's profile photo Matthias Roebig-Landau
    Matthias Roebig-Landau
    Posted on May 03, 2004 at 02:04 PM

    Try to do an reindex. If this does not help

    please report misbehaviour via CSS/OSS with system access.

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  • author's profile photo Former Member
    Former Member
    Posted on May 03, 2004 at 02:16 PM

    FYI:

    Fix was:

    The FAQs content is less than 10kb. The content is not being picked up by TREX. To resolve this reduce the Max Transfer Size to 0. System Configuration ->KM -> Configuration -> Global Services

    -> Index Management Service

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