Shopping basket, order template, order B2B

[Former Member]

Hi sdners!

Could you explain me difference between Shopping basket, order template and order in B2B ?

Thanks!

[Former Member]

Shopping Basket: Consider it as a container to hold all those stuff you are interested in buying. It is a placeholder with some dynamic functionality to let you know what is the price and and discounts. It also enables you to enter and edit some information related to the "order" like where/how you would want the "stuff" to be delivered to you and also put in some messages to the person selling the "stuff"

Now this basket (imagine a real world supermarket cart) has all those items/products/parts whatever you call it, needs to be billed/bought/discarded. Eventually you might decide just right at the counter as in a mall that you do not want certain items in the cart, so you remove them or add more that you may be interested in. Shopping basket is exactly meant for that.

Now that you have all these things in the basket, you have 2 options. Either you buy them by placing an "order" or save it. By saving it, in reality you are not charged for anything on the basket. This "save" creates something called a "Order Template". It is useful when a person repeatedly buys the same or subset of those items on a regular basis. It helps in such a scenario to save time in searching/selecting the same products to put them into the basket and buy them. Its a reusable basket which at any point in time can be converted into an order.

Order is the final task where in you actually buy all that you put into the basket. You will be charged for that

Hope this gives an idea.

Pradeep

[Former Member]

Thanks for the explanation. It has become clearer.

It was possible to save a shopping basket (as a draft). So a customer can retrieve his shopping basket when he returns to the B2B shop, e.g. the next day ?

thanks!

[Former Member]

Yes, On shop settings you need to enable the flag "Enable Order Template". By doing this, the shopping basket will get another option in the dropdown list/button at the bottom of the page to save as Order Template.

Once it is saved as template, the customer can come back and search for the order templates from generic search and then convert it to order. In the meanwhile if the price/availability has changed, it takes the new/latest values.

Pradeep

[Former Member]

Hi.

Should order template and order be identical transactions ? Do I need to customize copy control between order template and order?

Thank you.

Edited by: Kostya Khveshchenik on Dec 10, 2010 10:03 AM

Edited by: Kostya Khveshchenik on Dec 16, 2010 4:35 PM

[Former Member]

Hi

In B2B E-Commerce with CRM as a back end we can define the ORDER TEMPLATE type and ORDER Type and then set the Copy Control for them.

But for B2B E-Commerce with ECC back end (where order will be directly created in back end ECC), the order template is saved in the DATABASE and this can not be viewed in the back end SAP system. In this case, anyway we can not do the copy control settings.

Hope this clarifies

Regards

[Former Member]

Thanks a lot for ansewers. Closed.

[Former Member]

Dear Pradeep,

Thanks for all your replies. i am relatively new to CRM 7 and to its Webchannel.

i have a query on this.

I am working on CRM 7.0 Webchannel. When we order an item in the through the shopping cart and if we keep the order in draft status, it generates an order no. But when we go back and again submit the same order, it generates a new order number for the same user.

Those orders that get created are to be pushed to XI for some reason. Because of this problem, a user taking this route to order an item gets 2 order numbers and we are confused which order is to be pushed to XI.

Could you please tell me how this configuration can be changed?

Thanks in advance!

Regards,

Nikhil