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Former Member
Dec 09, 2010 at 11:24 AM

When using SALESPRO business role how can I see the Interaction Centre?

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How does one get into the interaction centre (IC) when using the WebUI and standard SAP business role SALESPRO?.

In the CRM GUI I can just run the CIC0 transaction and depending on the entries in the PFCG for the user it displayed either Marketing or Sales IC.

I'm setting up a new hybrid (Power user) business role which has a lot of the Sales options on the Nav bar, but I also want to include theINteraction centre on the Nav bar too.

Could anyone give me some advice on maybe what needs to be done here. My excuse being that I'm a Technical guy who's slowly moving into the functional area. I have created new business role and set up and all the options on the Nav Bar with the exception of the Interaction Centre.

Jason