How does one get into the interaction centre (IC) when using the WebUI and standard SAP business role SALESPRO?.
In the CRM GUI I can just run the CIC0 transaction and depending on the entries in the PFCG for the user it displayed either Marketing or Sales IC.
I'm setting up a new hybrid (Power user) business role which has a lot of the Sales options on the Nav bar, but I also want to include theINteraction centre on the Nav bar too.
Could anyone give me some advice on maybe what needs to be done here. My excuse being that I'm a Technical guy who's slowly moving into the functional area. I have created new business role and set up and all the options on the Nav Bar with the exception of the Interaction Centre.
Jason