AR CREDIT NOT IS INACTIVE

[siyadsalim]

DEAR ALL

SAP BUSINESS ONE AR CREDIT NOT BUTTON IS INACTIVE . I CANNOT MAKE SALES REUN FROM SAP BUSINESS ONE . PLEASE FIND SCREEN SHOT FOR REFERENCE . PLEASE HELP ME . HOW CAN I INFORM THIS TO SAP

[narayanis]

Hi,

A/R invoice is closed when you pulled 100% paid down payment invoice. SAP B1 allows to copy the document to the next level when the document status is "Open". In your case invoice is closed so no way you can take it to the next level i.e. A/R Credit note.

Only workaround would be to cancel the receipt and pass the standalone Returns document.

Regards

Pradnya

[siyadsalim]

DEAR ALL ,

I WILL EXPLAIN YOU ALL WHAT IS STEPS I AM DOING ,

1. MAKE SALES ORDER .

2. MAKE DOWN PAYMENT REQUEST AGAINST THIS

3.BANKING INCOMING PAYMENT RECEIPT .

3. WHEN GOODS ARRIVE INVENTORY MAKE DELIVERY NOTE .

4.THEN MAKE AR SALES INVOICE

AFTER THAT AR CREDIT NOTE IS INACTIVE . I CANNOT MAKE SALES RETURN DOCUMENT

PLEASE FIND ATTACHED SCREEN SHOT AND PLEASE GIVE CORRECT ANSWER

D

[narayanis]

Hi,

I think you will have to reverse the receipt through a journal entry and pass a stand alone returns document by carefully selecting the batch if your items are batch managed.

Try it in test DB first.

Regards

Pradnya

[narayanis]

Hi,

From the screen shot it seems that 100% payment is done in down payment invoice and then the down payment is drawn to an invoice.

Now even if you try cancelling the incoming payment receipt, system will not allow to cancel the receipt since the DP is drawn to an invoice.

Regards

Pradnya

[kothandaraman_nagarajan]

Hi,

Attached document is not AR Credit note, it should be Sales return document.

Please conform.

Thanks

[Former Member]

Dear Salim,

Kindly check whether the document has been cancelled. Or Pls share the document with document status.