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Former Member
Dec 07, 2010 at 06:23 PM

How to avoid that component ICCMP_BTSHEAD is called instead of BT126H_APPT?

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Hi Experts,

Normally when creating an Interaction Record the component ICCMP_BTSHEAD is called. But my problem is if I want to create an Interaction record as a follow-up document of a service ticket component: BT126H_APPT is called. Is it possible to change this?

Best Regards

Oliver