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Close credit memo

Dear All,

We created a credit memo with sales document type CR. Invoice was created and than cancelled due to some business issue.

Customer no more wants to invoice the same credit memo.

Document flow of the Credit Memo shows the status as OPEN and we want to change the status to CLOSE. But there is no option in credit memo to change the status fro Open to Close.

Best we could do was to mark the status for Reason of Rejection(SALES A tab) as 00 Assigned by the system(Internal). Now the status changes from OPEN to blank (no status). Credit memo is not pending in VF04. But customer wants the status as CLOSED.

Is there any suitable option to achieve the status as CLOSED.

Regards

Vikas

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1 Answer

  • Dec 08, 2016 at 08:18 AM

    Not sure whether you tried setting Delivery Block and Billing Block. If not, first try that and check. Still if your issue is not resolved, then have a look at OSS note 1472007

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