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SAP Business One Support License Question

Hello,

We were wondering how other SAP professionals handle the case where if we need to login to a clients SAP B1 to support them and all of the licenses are in use is the onus on us to provide a support license to them during the sale or do you make the client buy an extra license for handling support issues?

Let me know.

Regards,

Jason Grandmaison

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2 Answers

  • Posted on Dec 06, 2010 at 02:47 PM

    Hi Jason,

    SAP did not provide special license for support. Support for B1 client can be performed whenever one of the user is taking a leisure time or you must ask one user that using professional user to log out. Assign the license to the support user.

    After the support user have the license, the user can give support. Usually the user code manager is acting as support user

    JimM

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  • author's profile photo Former Member
    Former Member
    Posted on Dec 16, 2010 at 09:04 PM

    Thanks for the help.

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