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Solution Manager upgrade stopped with sapservicesid credentials error

We are attempting our first pass at an upgrade of our Solution Manager 7.1 SP14 system to 7.2 SP03. We have progressed most of the way through the ABAP Preprocessing phase and are currently at the JAVA phase Input OS Service User Credentials. Our error as displayed in the INPUT-OS-USER-CREDENTIALS_36 file is:

"The following problem has occurred during step execution: Invalid SAPServiceSID user credentials for host SAPASOLS01." We have verified the correct password for the service user and don't know what other "credentials" might be missing as this is a working system.

I have checked the troubleshooting guide, but our error isn't yet registered there. I've searched for and found many notes which haven't solved the issue. The error is so simple I fear it's not the real issue. I have opened a medium incident with SAP, but now many days have gone by. We are using SUM 1.0 SP17, have updated the host agent kernel, and we are running on a single server with a remote database. I have attached a collection of error messages I have found.

Any ideas would be appreciated.

Mike Dumas

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