Getting IO exception when trying to view the joblog.log file

[Former Member]

Hi,

We are unable to view the joblog.log file. The joblog file is created in server path, but when we trying to view/read/download the joblog.log file we are getting JCS-108004: An IO exception occurred accessing a local file error.

server path: xxx/log/processerver_.log.

But we are able to view the reports through redwood for these extensions (*. html, *.csv. *. xml.).

server path: xxx/lis/sys_.html

Can anybody help on this issue.

Thanks,

Suresh.

[Former Member · Accepted solution]

Dear Suresh,

Your Question is not clear to me. what i understood is you can abel to check log in redwood , and unable to open in server at os level? if it is correct, login to server with cps installation user, ten i hope you can able to open files, check the file permissions in init file in $JCS_HOME/admin directory, check the permissions given, and also check listener port value, is it correct?

thanks and regards

Muhammad Asif

[Former Member · Accepted solution]

Thanks for your support.