Add-on Crashing after upgrade to SAP 8.8 PL15

[Former Member]

Hi Experts,

I recently upgraded one of our clients to SAP 8.8 PL15 using PL15 Upgrade patch. It all went well except following:

Outlook Integration and Payments add-on keep crashing. The standard SAP Add-on crash message: Add-On Payments is disconnected. Choose from following options: Restart Add-on , Log Off Company or continue without Add-on.

This is happening on all clients and Terminal Server but not on "Application Server" itself.

I am sure i am not the only one to experience this. Please let me know how would you respolve such an issue.

Thanks in advance.

Regards

Dave

[bhavank_gajjar]

Hi,

Try to unregister both add-on make change company or exit SBO and try to register both add-on once again,after doing this if addon not executing then try to upgrade SDK for Same PL.

Regards,

Bhavank

[Former Member]

Hi Dave............

I guess SDK and DI API tools are not properly installed. So I would suggest you to uninstall and then re install it properly......

Once you uninstall just remove all the temp files so that corrupted Dll will also be removed and then freshly install.......

Regards,

Rahul

[Former Member]

Hi Dave,

Have you searched the forum?

You may go from here:

Thanks,

Gordon