high priority notification without pop up

[Former Member]

Is there any way in workflow to send a high priority email notification to agent without the pop-up?

[Former Member · Accepted solution]

Hi Ankit,

Just take the Task ID from the send mail step and Enter the same Task ID in any activity step.

In the binding do not pass anything for Express Task container.

In the Task, Go to --> Miscellaneous tab. Here you can set the priority as High or Very high.

It will send a mail without a pop up.

Thanks,

Viji.

[Former Member · Accepted solution]

thanks for the reply Viji

I've done exactly as you guided but still in MSS inbox the notification is coming with Normal priority.

Although when I checked the workflow instance, the step is showing High priority.

I also tried to change the priority to Very High and Highest - Express but still inbox notification is showing normal priority, although everytime i can see in workflow instance that priority is changed to what I set, but its not reflecting in inbox.

Plz help.

[Former Member · Accepted solution]

Hi,

For a high priority notifications in UWL you have to do something with UWL configuration.

please check the below links.

/message/6769765#6769765 [original link is broken]

Thanks.