IC_EMAIL not working

[Former Member]

Hi,

I am working 7.0. This query is regarding IC_EMAIL logical link. We are going to use standard workcenter, logical link IC_EMAIL in our interaction center.

My requirement is after creation of enquiry some times user may create Email with reference to enquiry. After creation of enquiry if i go to workcenter IC_EMAIL(E-Mail) its showing all grayed out values. I have created email forms. I am unable to select them from this workcenter.

Please guide me if i miss any settings.

Regards,

Nan.

[Former Member]

BTT

[Former Member]

Hi,

Did you find any solution for this case? I guess the mail form is used only in ERMS.

Anyone has knowledge about the work center IC_EMAIL? What's the back end behind this email function, SAP office? Or this work center is the front end for user when we use CMS to push email to CRM?

Your help will be highly appreciated!

Thanks,

Edited by: Zhijie Kong on May 3, 2011 7:22 PM