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Former Member
Nov 17, 2010 at 11:55 AM

Special Characters in Mail Subject line

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Hi all,

We are using the Mail Adapter to retrieve emails from an Exchange server.

In one of our tests we sent an email with the following subject:

Special Characters Test 123!"£$%^&*():@~{}[]/.,<>

However the text we received in PI was actually:

Special_Characters_Test_123!"£=?iso-8859-1?Q?=24=25=5E=26=2A=28=29=3A=40=7E=7B=7D=5B=5D=5C/=2E=2C=3C=3E?=

We have also tested each character individually and it appears that only certain sequences are causing this issue.

I suspect that this has something to do with the different character sets used by Exchange server (iso-8859-1) and PI (UTF-8).

Could anyone indicate how we could decode these characters back to normal text in our message mapping? or in any way resolve our problem?

Many thanks,

Aldo