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Former Member
Nov 17, 2010 at 11:55 AM

Special Characters in Mail Subject line


Hi all,

We are using the Mail Adapter to retrieve emails from an Exchange server.

In one of our tests we sent an email with the following subject:

Special Characters Test 123!"£$%^&*():@~{}[]/.,<>

However the text we received in PI was actually:


We have also tested each character individually and it appears that only certain sequences are causing this issue.

I suspect that this has something to do with the different character sets used by Exchange server (iso-8859-1) and PI (UTF-8).

Could anyone indicate how we could decode these characters back to normal text in our message mapping? or in any way resolve our problem?

Many thanks,