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Former Member

Transaction Monitor

Hi There,

can anyone advise me on how to send an Mail to Message Processor if it has changed to new one and when status has

IN Process. Please note that We are able to send Mails when the Status has NEW

Is there a BADI for handling this Issue.

Thanks for any Help.

Regards

Beserithan

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1 Answer

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    Former Member
    Nov 17, 2010 at 04:46 AM

    Hi,

    For emailing on change status for notification purposes, please kindly have a look at our expert blog

    /people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

    Also you may want to have a look into this document

    Service Desk E-Mail Functionality (Feb 2010)

    https://websmp210.sap-ag.de/~sapidb/011000358700001903822008E

    there is also a note with attached saptutor file having an example on such configuratin, but please be aware that the example is in SLF1.

    note 691303

    Hope this helps.

    Cheers

    SH

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    • Former Member

      Hi Set Ho Li,

      thanks for your reply but in conditions we are not able to give in as when Message Processor is not equal to original and

      when Status is changed. therefore it is not helpfull for us working with conditions.

      I want to know how mail sending is triggered in order to change it via BADI.

      Regards

      Beserithan