Failed to create SSO Ticket EP 5.0 SP 5

[Former Member]

Hi,

I just installed the EP50 SP 5 following all the instruction on the Installation Guide.

Everything goes fine with the installation. All the registries and other activities are done well.

The analyzer doesn't show any problems (Except from one file called TTPAdmin.ocx that is not at the right place...)

I check the http://myportal:8100/irj and it works..

I check the http://myportal:8100/irj/servlet/prt and it shows the top logon page with the default portal theme...

But when I am tryind to logon with default credentials for the first time after the installation it sends a message saying: Internal Server Error 500. Failed to create SSO ticket.!!! and it shows some java classes with a NoClasseDefinition Error...

I've looked all over service.sap.com and I think the problem is with the usermanagement configuration... or some kind of permissions that don't let the portal create the SSO ticket for the first time...

I'm trying to logon for the very first time.. and I have that error...

I have experience with Portals.. I have installed EP 5 SP4 with no problems at all...

Somebody has any idea of the solution for this problem??

Thank you in advance.

Julian CASTRO

[Former Member]

Hello Julian,

i had this error in two Installations.

The first installation:

- I use a to slow machine. You must start the SAPJ2EE engine, look in the Taskmanager (Taskname: alone) how much load it has, and when the load going to zero start the IIS. To start the services automaticly by the operatingsystem dont works on this machine.

The second Installation with this error:

I install the Portal on drive D. I must copy a File (i think the name was verify.der) manually to c:winnt.

I hope this helps,

best regards,

Patrick

[Former Member]

Sorry,

the second reason for this problem is wrong. It was:

I install the operating system on Drive D (not the portal!). The portal searches the file verify.der in c:windows. There was a SAP Note about this problem.

Best regards,

Patrick

[Oliver_S]

hi Patrick,

feel free to post this note here.

Oliver

[Former Member]

hi, we are facing similar situation. we are on ep5 sp5 and hotfix6. may i know what's the SAP note that state this problem?

thanks.