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Preventing saving open email from overwriting changes done over TMI

Dec 07, 2016 at 01:02 PM


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Former Member

Hi there!

We are currently creating an integration with an external system over TMI. What we are doing, is editing an emails data over it.

The problem is - if an agent has that specific email open during the modification over TMI, after he/she clicks "save", the modification is overwritten.

How could we prevent this (other than not allowing the agent to hold the email open for long periods of time)?

Best wishes,

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