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Preventing saving open email from overwriting changes done over TMI

Dec 07, 2016 at 01:02 PM

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Hi there!

We are currently creating an integration with an external system over TMI. What we are doing, is editing an emails data over it.

The problem is - if an agent has that specific email open during the modification over TMI, after he/she clicks "save", the modification is overwritten.

How could we prevent this (other than not allowing the agent to hold the email open for long periods of time)?

Best wishes,
Jaanus

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