When tcode UDM_SUPERVISOR is executed for a particular collection specialist. It displays workitem with 'Result of contact' filled up in the ALV display.
When tcode UDM_GENWL is executed and again UDM_SUPERVISOR is executed for same specialist 'Result of contact' is not populated in the ALV display.
As per my analysis UDM_GENWL transaction inserts new record in UDM_WL_ITEM with blank 'Result of contact' . But not able to find the exact place where this record is inserted in the table ??
Please provide inputs to resolve the issue. Is any SAP Note avaliable for the same.
Thanks and Regards
Edited by: Harsh Bhalla on Nov 16, 2010 1:58 PM