ERMS-Incident Creation via E-Mail

[Former Member]

Hi Experts,

The requirement at present in my work is, When email comes in to the CRM, an Incident should get created automatically and acknowledgement should goto the sender by apending with the Incident no and details. Could any one explain how to configure my requirement?

please suggest how to achieve..

Thanks in advance,

Anil.

[Former Member]

John Burton wrote an article in CRMexpert that might help you

mySAP CRM E-Mail Response Management System

Rule Modeler Lets You Automate Email Handling Without ABAP Coding

http://www.crmexpertonline.com/article.cfm?id=1515

Might require that the incident acts as your IR.

[Former Member]

Hi Glen,

Thanks for quick reply.I am unable to check the link which you have provided. it will be very helpfull if you Can forward the imfomation present in that link.

Thanks in advance,

Anil...