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Former Member
Nov 11, 2010 at 09:52 PM

Can the inbound phone number be extracted if no BP is found?

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Too often a phone comes in, there is no match and agent finds the account via other searches and confirms but is not efficient at updating the account or contact.

Trying to get a development sense if we could "grab" this number at confirm an force it in the account or contact. Maybe get sexy and provide a pop or action where they could choose account contact or none.

Has anyone already created this wheel?