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Former Member
Nov 09, 2010 at 01:42 AM

It was not possible to open the Information Space.

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Hi,

I'm constantly getting the following error in Explorer 3.2 SP1 (AD SSO is enabled)

It was not possible to open the Information Space.

It is not possible to begin exploration of the Information Space. (PS 50006)

Details:

D:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\Data\Polestar\index\DNZBSGAPP85.PolestarExploration\Published\ExplorationIndexes\a947a4c3-15a7-4846-83e6-fd4609dc07fd\2010-11-09_13.19.55.364\ExplorationSpaceDescriptor (The system cannot find the file specified)

We have a 6 sever setup:

2 Web Tiers: Tomcat 5.5 + BOEXI 3.1 SP3 + FP3.2 WAR files etc + Explorer 3.2 SP1 WAR Files

2 Intelligence Tiers: CMS + Event Servers SP3 + FP3.2 & Explorer 3.2 SP1 CMS Add-ons

2 Processing Servers: All remaining BOEXI Servers SP3 + FP3.2 + Explorer SP1 servers (so 2 Indexing Servers, 2 Management Servers etc...)

If I reindex the Work Spaces then they work, but not for long (less than 30mins), then I have to reindex them again. I've set the timeout in the default.settings.properties to -1, which disables it.

There's nothing in the Explorer admin guide to say that all the Explorer servers should have a combined Index directory either.

We haven't installed SP2 for Explorer as it breaks SSO and a few other things.

Anyone else getting this issue? Any constructive comments?