after the SPAM / SAINT UPDATE has been completed successfully to version 38, I wanted to import the ST-A/PI 01M_R3_470.
But I get the error message:
Note: Prepare Upgrade / is still running, import not permitted
If the upgrade is in the PREPARE phase, and you have to import the OCS queue, proceed as follows:
1. Delete the queue by using one of the following:
Support Package Manager: Choose Display/ Define -> Delete Queue.
Add-On Installation Tool: Choose Back.
2. Completely reset PREPARE as described in the upgrade guide.
3. Redefine the queue and import it.
how can i do--> 2. Completely reset PREPARE as described in the upgrade guide.
where can i get the upgrade guide? or
how can i reset PREPARE ?