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Workflow Notification Issue

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We configured an extended notification using SWNCONFIG

When the document is parked, the Workflow item is successfully delivered to Outlook. (Inbox -> Workflow).

Once the document is Approved, a Notification of Completion is generated which is seen in the "Documents" folder of the Inbox. (Inbox -> Documents)

But Extended Notification is not pushing this Document to outlook.

Searched the forum but could not fine solution.

Any idea why the extended notifications is working for Workflow but not for regular notification mails?

On a side note, If I send email to user from SBWP directly, it can be seen in SOST and delivered to outlook.

Appreciate your assistance.

Accepted Solutions (1)

Accepted Solutions (1)

mh97
Contributor

Extended Notifications is for sending email notifications about work items that require processing. A "send mail" step in a workflow is not a work item and should follow normal system email processing. If it is addressed by userid then check the settings in SO16. If mail sent to users in the SAP system should normally go to their SMTP address, then set "send to home address" in SO16. This is a system setting. If this needs to be per user, each user can set up their SAP inbox to forward to their SMTP address.

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Hi Margaret,

The SO16 setting is present and "Send to home addresses of user" is selected.

It still does not appear in SOST.

I had to re-login after making the SO16 change.

Works fine now. Thanks again.

Answers (2)

Answers (2)

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Hello Anjan,

In SWNCONFIG, the filter is set as below:

Filter Basic Data:

Main Filter - ALL_FULL

Category = Standard

Filter Settings:

Delta = 'X'.

Task and Workflow Step are not checked.

I tried checking this but still the same issue.

Meanwhile, I am also checking tieh Basis.

Thanks,

anjan_paul
Active Contributor
0 Kudos

Hi,

Its depend on configuration. Please check how you configure the Task filter in Extended notification .

Thanks .