Rejected approvals passing through next approver

[former_member623202]

Hi.

We are having an issue regarding SAP Business One approvals.

The issue goes this way, sometimes when an a first stage authorizer rejects a document, let's say an outgoing payment (Note: not limited to outgoing payment ONLY), the document still passes through to the next stage authorizer.

This in effect will have the next stage authorizer unable to approve nor reject the document. The document will just hang there.

Any input in this matter is highly appreciated.

Thanks.

[former_member623202]

Hi.

Sorry for the delayed response. To answer your questions, both "Finance and Acctg." and "President" levels are set to one (1) "No. of Approvals Required" and one (1) "No. or Rejections Required". (See attached file.) The document for approval is Outgoing Payment.

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SAP Version is SAP Business One 9.2 PL09 (64-bit).

[Abdul]

Dear

how you are managing approval stages? did you defined separate approval stage for each authorization and selected according to sequence in approval template. If this is the case then its system issue contact SAP support

[kvbalakumar]

Hi,

What is the SAP version?

Is it happening to all approval stages or particular to that stage "Finance and Acctg."?

Whether the approver is approving via SAP Business One client or Mobile app?

Hope the approval stages are defined with "No. of approval required" and "No. of rejections required" as 1.

Regards,

Bala