Multiple Line item proposal in SAP based on return reason for Material Serv

[Former Member]

Hi,

I have a requirement in which the customer returns the faulty material for repair, the company does the inspection of the material and sends the faulty material to the External vendors for Repairing.

External Vendor after repairing sends the material back to the company, which is then returned back to the customer.

I want to understand , is it possible in SAP to have a sales document created with different line items (One for the material returned from the customer, one for the Material to be send to the external vendor for repairing , and one for the material to be returned back to customer after repairing)

Is it possible to have this proposal automatically based on return reason in SAP ?

Kindly Advise.

Regards,

Harsh

[Former Member]

OK

[former_member1107992]

Hi Harsh,

As I had mentioned earlier that we decided against using serial numbers but we sure gave it a thought. What we were thinking is when a material is taken as a return we assign a serial number to it (automatic assignment or pre decided serial numbers, this serial number is also pasted on the material). For all the further processes we could have tracked the material with this number. There may be quite a few things that would come up less from a configuration point of view but may be some enhancements here and there with it

Regards

Kaizad

[former_member1107992]

Hi Harsh,

I think you are trying to amalgamate 3 processes which is quite ambitious by all means :). However in my past experience we have been able to track these articles but playing around using the standards. Customer return was a process through which an article was brought in a seperate storage location for repair and was sent out for repair using sub contracting process, after repair it was again sent out to the customer with the sales process. Of course there were quite a few physical processes that were needed to support this. We started to think but than refrained ourselves from using batches and serial numbers for this.

Regards

Kaizad

[Former Member]

Hi Kaizad,

Thanks for your reply.

Can you please explain how can we use Serial Number to achieve the above requirement.

Regards,

Harsh