Reparation process for goods delivered back from customer for repair

[Former Member]

Dear friends,

I have to create an "easy" process with which we can create a sort of "return from customer". This process should enable us to create us a "customer stock". So value should not be on our plant but we need to show, that there is a material received back from the customer. We also need to be able to purchase materials and then put the cost on project or internal order. Depends on the reparation.

Unfortunately, I do not have so many MM process consulting experience and would need some support from your side.

Thank you very much for any help you can give me!

Bjoern

[BijayKumarBarik · Accepted solution]

Hi,

You can follow the process, if suitable for customer repair process

A. MM01 - Define your customer materials (both component and finished product, if same create only 1 material) as non valuated material, because these materials not effecting the your inventory.

B. CS01 - Create BOM for finished product( If same maintain same material)

C. VA01 - Create sales order for service charges with reference to your customer Purcahse Order.

D. MIGO - Receive the component(if same, receive same material) from your customer through 501 E (with out po sales order specific).

E. CO01 - Create Production order with reference to sales order manually.

F. CO11N - Confirm the production order

G. MIGO - Receive the finished product/same material after repaired against Order {MT 101}

H. VL01N - Delivery to customer as in normal sales process.

I. VF01 - Then create Billing to your customer.

Note: Extra material added during repaired process on material,can be tracked in other process or can be accounted separately.

Regards,

Biju K

[Former Member]

Hi Bjoern,

Based on your query, I would like to suggest the following :

1. First of all check whether all the configurations have been done for the Customer Return Process. For your reference please take the following reference :

http://help.sap.com/bp_bblibrary/600/HTML/V4F_newBB_EN_CA.htm

2. For process procedure details please refer to the following link below :

http://www.help.sap.com/bp_mediav1600/.../V4F_MED_BPP_EN_US.doc

Hope this helps.

With Best Regards

Srinivas

[Former Member]

Thank you both!

Please give me a chance to try this and then I will come back on you.

Thanks a lot!