NWBC problem with document approval

[matteo_montalto]

Hi all gurus,

we're facing a strange behaviour on an SRM 7 system; when an approver selects a workitem from NWBC, buttons on top (like Approve, in example) are disabled and in the message notification area a problem "No default action found for task TS40007980" arise.

Messages are properly:

"No default action found for task TS40007980 " for Contracts, and

"No default action found for task TS40007974" for Purchase Orders.

This happens only when we work under the Netweaver Business Client. When the same operations are done from Portal, no message occours and buttons are correctly enabled.

We tried to search for specific notes or threads in the forum but without success.

Can anyone give us an hint/suggestion on how to solve it?

Thanks!

[Former Member · Accepted solution]

Hi Matteo,

Gonna give this a shot. Did you maintain table SSM_CUST and specifically configured the 'ADD_MENU_DETAILS' parameter there to 'YES' ensuring additional features in role maintance are activated (PFCG)?

And a counter-question:

- What NW version is your SAP SRM server on, 7.01 or 7.02 already? If 7.01 have you been able to use the NWBC 3.0 GUI application (not the HTML/web-version) to connect directly with the SAP SRM ABAP server?

Kind regards,

Tim

[matteo_montalto · Accepted solution]

Gonna give this a shot. Did you maintain table SSM_CUST and specifically configured the 'ADD_MENU_DETAILS' parameter there to 'YES' ensuring additional features in role maintance are activated (PFCG)?

Hello Tim and thanks for your help,

in SSM_CUST, the entry ADD_MENU_DETAILS is set to 'YES'.

And a counter-question:
- What NW version is your SAP SRM server on, 7.01 or 7.02 already? If 7.01 have you been able to use the NWBC 3.0 GUI application (not the HTML/web-version)  to connect directly with the SAP SRM ABAP server?

Sorry but I'm really a newbie on the argument, please let me know eventually how to provide additional informations you asked for... We're running SRM Server 7.0 and we use the NWBC transaction in it to provide a Portal-indipendent access to SRM via browser.

Thanks again!

[Former Member · Accepted solution]

Hi Matteo,

I believe that your issue most likely resides from the fact that the /nNWBC transaction is not supported for operational use. It's supposed to be used for smoketesting etc.

You might want to check whether you are able to connect to the NWBC via a browser, the url should look something like this:

http(s)://srm.sap.com/nwbc/srm (lookup domain (url) via f.e. txn SMICM)

The service and configuration should be available in your system since the /nNWBC works/shows results aswell. If you are still having problems activate the 'test' service via txn SICF and execute the /nNWBC transaction once more. This will provide you with 'smoketest' information in regards to the NWBC.

Hope this helps.

Kind regards,

Tim

[Former Member · Accepted solution]

Hi Matteo,

Did you resolve your issue. I came across a similar NWBC only issue but for me it only occuried when trying to open the actual workitem (details). I resolved it via note: 1409276 - Not all tasks have default action in inbox config

Use the transaction SA38 to execute the program
/SAPSRM/IBO_FILL_TABLES
This updates the Inbox system configuration tables

Kind regards,

Tim

[matteo_montalto · Accepted solution]

Thanks Tim,

that solved for us. Points awarded.

[Former Member · Accepted solution]

Hello T.

If I want to maintain parameter ADD_MENU_DETAILS it is not in available the input help. I type in this parameter and the value YES manually. I have saved it but in transaction PFCG there is no "SAP Intern" menu added.

Do you have any idea what is the reason for this? Maybe parameter is not maintained or should I do additional things that the new settings will be available in PFCG?

Thanks a lot

Udo