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Former Member
Nov 03, 2010 at 06:41 AM

Wrong Updation of BP telephone details from ECC to CRM

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Hello Experts,

We are facing an issue.

The BP data has been replicated from ECC to CRM system. We find that the telephone details are not updated correctly. In CRM, it does not delete the existing numbers for updation, but adds an entry there. It does not sets the new entry as default, whereas the earlier entry remains there.

Regards,

Kanika