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Former Member
Nov 02, 2010 at 11:34 AM

Integration of Service order from CRM to ECC


Hi Experts,

We are working on CRM 7.0.

My requirement is that when user connects to call centre for any complaints(Billing etc) in CRM Interaction centre ,service order need to get triggered in ISU.

My questions:

1) What will be the best possible option for registering complaint(Service ticket ,Service order etc) in SAP CRM

2) How can we triggered service order in ISU when service ticket or service order is generated in CRM by call centre agent

Do we need custom enhancement or Configuration will be enough