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Queries on C4C on CRM Service Scenarios.

Dec 07, 2016 at 07:57 AM

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Hello Everyone,

I was just reading in C4C for CRM Service that currently the C4C supports only Service Tickets.

Following are my queries

How does this Service Ticket integrate with ECC?

For future releases are there Service Requests, Service Orders and Service Confirmations planned in C4C?

Kind Regards

Atul

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1 Answer

Best Answer
Shivanand Hangaragi
Mar 22 at 11:42 AM
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Dear Atul,

Kindly go through below links,

Link1

Link2

These will explain what is standard, and what can be modified at ERP side.

Regards,

Shivanand B H

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