SBO-Mailer Doesn't Send Emails with Attachments

[costas_ioannou2]

Hi guys,

We have set up SBO-Mailer on a server and it send emails. It the email contains an attachment they do not seem to be sending. Can anyone help?

Thanks

[mauricio_rodriguez4]

Try to change de logon to de SAP Business One Messaging service  for an admin account in the server where is the SBOMail, this help me to send emails with attachment

[andrea_bassil]

Hola Mauricio

No entendi bien tu post en ingles, creo que hablas espanol. Tengo un cliente que recibe el email sin attachments. La copia se salva en el attachment folder, pero el email llega sin el attachment. SAP HANA. podrias compartir como resolviste tu problema?

Muchas gracias

[mauricio_rodriguez4]

Hola Andrea:

Lo que me funciono fue en los servicios de Windows donde esta el SAP Business One Messaging cambiar la forma de iniciar este servicio, es decir, en vez de hacerlo con la cuenta que Windows da por default trata de hacerlo con una cuenta de administrador del servidor.

[Former Member]

The mailer can't create the PDF attachment if there is no printer. We found that making sure there is a default printer fixed our issue.

[costas_ioannou2]

In general settings my path for the attachment is :

C:\Program Files (x86)\SAP\SAP Business One\Attachments\

The attachments are being created. They are just not being sent by SAP.

[costas_ioannou2]

We just installed outlook express on the server and managed to attach a pdf from the same path used by SAP and then send it by email. This means that the problem is probably with SAP. Can someone please help with this?

Thanks

[former_member588316]

I noticed your SAP Attachment directory path was C:\Program Files (x86)\SAP\SAP Business One\Attachments\

The SAP Business One Service Manger "SBO Mailer" service running on your server actually sends out the emails for all of the clients. This process must be able to reference the same 'Attachment' path / file the user used when the attachment was created.

Step 1 - Create a <SAP_Server>\B1_Shr\Attachments directory for the users and the 'SBO Mailer' service to reference.

- - SAP creates the <SAP_Server>\B1_Shr as a shared directory during the installation

- - Allow all SAP users read / write access to this ..\Attachments directory

Step 2 - Change your SAP --> Administration --> System Initialization --> General Settings --> Path tab --> Attachments Folder reference to the <SAP_Server>\B1_Shr\Attachments directory.

The users and the 'SBO Mailer' service will then be able to reference the same attachment directory and file

[costas_ioannou2]

It turns our that the SBO-Mailer requires you to have log-in Authentication when you put the SMTP server. Even though it connected with no authentication, when login authentication was used this fixed the problem

[Former Member]

Check what is your setup under Admin - Sys Init - General Settings - Display & Path for attachment.

[Former Member]

Hi,

You may check this:

Thanks,

Gordon

[costas_ioannou2]

Thanks for the link. I read through it, but my paths are already set to the local drive. The path I am using is :

C:\Program Files (x86)\SAP\SAP Business One\Attachments\

I have full access to the path ie. I can modify/read and write in that location. Is there anything else that could be causing this?

Edit: The attachments are being created in the folder. The emails are just not being sent.

regards,

Costas

Edited by: Costas Ioannou on Nov 1, 2010 3:56 PM

Edited by: Costas Ioannou on Nov 1, 2010 3:56 PM