Skip to Content
avatar image
Former Member

Can we record incoming call in SAP C4C and save it for future requirement.

Hi,

I have a requirement where i need to record incoming calls and save it in text format, so that in future i can search the recording with the text , also i need to record screen of the agent

to have insight what agent performs while taking calls. Please share information how to achieve these.

Thanks,

Biswajit

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

0 Answers