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Can we record incoming call in SAP C4C and save it for future requirement.

Dec 07, 2016 at 07:04 AM

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Former Member

Hi,

I have a requirement where i need to record incoming calls and save it in text format, so that in future i can search the recording with the text , also i need to record screen of the agent

to have insight what agent performs while taking calls. Please share information how to achieve these.

Thanks,

Biswajit

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