BO XI 3.1 Server not working after re-install

[Former Member]

Hi,

We unistalled the BO Server from the C: drive of our server and re-install it on the 😧 drive. But since the re-install, none of the servers (Except CMS) are getting started; everything has stopped status. I can login to Infoview and CMC, but cannot go any further.

The error displayed is as follows:

The executable could not be launched. Possible reasons are insufficient RAM or disk space, or an invalid filepath or working directory. Actual reason: CreateProcess: "C:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\JobServer.exe" -loggingPath "D:/Program Files (x86)/Business Objects/BusinessObjects Enterprise 12.0/Logging/" -objectType CrystalEnterprise.JavaScheduling -maxDesktops 0 -classpath "D:/Program Files (x86)/Business Objects/common/4.0/java/lib//external/certj.jar;D:/Program Files (x86)/Business Objects/common/4.0/java/lib//external/jsafe.jar;D:/Program Files (x86)/Business Objects/common/4.0/java/lib//external/asn1.jar" -fg -restart -name DE08W3074.AdaptiveJobServer -pidfile "D:\Program Files (x86)\Business Objects\BusinessObjects Enterprise 12.0\serverpids\DE08W3074_DE08W3074.AdaptiveJobServer.pid" -ns de08w3074.dceshared.honeywell.com:6400 error=267

Let me kow if anybody has insights on this....

Thanks,

Shailesh

[Former Member]

Hey Shailesh,

The executable could not be launched. Possible reasons are insufficient RAM or disk space, or an invalid filepath or working directory

>> After seeing it, clearly it says that Installation is not completed successful & memory issue.

While installing did you point D:drive??

In which drive Tomcat is installed or do you have pointed existing one??

After re-installing does it prompt for physical system restart??

Gracias...!!

[Former Member]

Hi,

We uninstalled the existing one and did a reinstall...

While installing did you point D:drive?? --- YES

In which drive Tomcat is installed or do you have pointed existing one?? -- Installed in D:drive

After re-installing does it prompt for physical system restart?? -- YES

Thanks,

Shailesh

[former_member142702]

Looks like the "registry leftovers" problem

You have two options:

1) Look into your registry for entries containing the OLD BOBJ installation path and change them manually to NEW ones. Reboot and try again.

2) Uninstall again, remove all BOBJ related regsitry entries under HKEY_LOCAL_MACHINE\Software\BusinessObjects\Suite 12.0 (for 64bit Windows HKEY_LOCAL_MACHINE\Software\Wow6432Node\BusinessObjects\Suite 12.0) and install again.

Regards,

Stratos

[Former Member]

Hi,

I have checked the registry for OLD installation path and there were no old 'C:drive' entries.

Do i have any other options before goin for reinstall for BO?

Regards,

Shailesh

[former_member142702]

Did you uninstall and installed again or just copied the files?

Regards,

Stratos