Issued ROE is selected again with error during run NEW ROE

[Former Member]

Hi expert,

I have a ROE issue: the EE terminated on 7/28(7/5-27 take absence), last day

worked=7/4, last pay period end day=7/04.

The ROE was issued with last day which paid=7/04, last pay period end

day=7/04, when next time run new ROE, the EE is selected again with first

day worked=7/5, last day which paid=7/27 error: 'Data missing from ROE

Block 15B/C'because of no insurable earningpayroll result in ROE table

is 0.

How would we fix it??

Thank you very much in advance.

Lucia Chen

[former_member193210]

Did you use the Web ROE and retrieve the ROE number from the Service Canada website?

Has any measure created or modified for that employee since the last pay processed?

Check the employee's ROE history and status in table T5KR1 (using se16n).

[Former Member]

Hi Remi,

Thank you so much for your reply. Yes, we use ROE-WEB. The original issued ROE is complete status(the serial no is imported from HRSDC Web), No any change occurs for the EE after the original ROE issued.

Any suggestion??

Thank you so much.

Lucia

[former_member193210]

In similar cases, we tell our users to exclude the employee from the ROE program, and periodically ask our Basis ressource to open table T5KR1 to correct the problem cases.