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Former Member
Oct 27, 2010 at 11:13 PM

Change status profile for existing incidents

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Hi experts

We were using status profile SLFN0001 with service desk and it was working fine, but we had to create a new status profile ZLFN0001 because of new requirements and everything works fine for the new incidents. The problem is that the old incidents still have the status profile SLFN0001, is there a way to change those "old" incidents and assign the status profile ZLFN0001 instead of SLFN0001?

Any help would be appreciate it