cancel
Showing results for 
Search instead for 
Did you mean: 

Change status profile for existing incidents

Former Member
0 Kudos

Hi experts

We were using status profile SLFN0001 with service desk and it was working fine, but we had to create a new status profile ZLFN0001 because of new requirements and everything works fine for the new incidents. The problem is that the old incidents still have the status profile SLFN0001, is there a way to change those "old" incidents and assign the status profile ZLFN0001 instead of SLFN0001?

Any help would be appreciate it

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Osbaldo,

As far as I know, you will not be able to change the status profile with already implemented all incidents.

Regards,

Sneha

Former Member
0 Kudos

Solved