on 10-27-2010 10:07 AM
Hello,
We are on crm2007 and have new SP for BBPCRM SAPKU60007.
Now I can't see the alerts I've defined long ago.
I made an alert that congratulate the user entred with "Good Morning" and policy rule that triggered this alert
on BPConfirmed.
We do not see any more the alert. I tried to enter the rule and change something - NOTHING Changed.
Any idea? something has to be activated?
Sara
Hi,
Have you checked the Business Role and IC Events in the Rule policy ?
Also check the Draft rules for any errors and if there are no error then release the draft rule and save.
Regards,
Shobhit
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Hi Sara,
I dont think so something needs to be activated for triggering alerts in web UI.
Have you configured the alerts again in the system?
Regards,
Manish
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