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No "channel" characteristic mapping in reporting function

We need "Channel" character , we have searched it in all datasource but can't get it,,the below charater in red box is what we need, but there is no exact character represent it.

we can't find it in all datasource

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  • Best Answer
    Feb 22, 2018 at 07:04 PM

    Hello Kinki,

    I hope you are having a good day, I have performed some research on this specific subject in our characteristic documentation and I would like to discuss it further with you.

    Indeed after checking into the Data Sources related to Tickets, which is the scope you are looking to use accordingly to your first screenshot, this field seems to be stored only internally in the Cloud for Customer system, not being available for reporting purposes on the current release.

    In this specific scenario, I also tried to search for a requirement in our SAP Influence Portal for the Cloud for Customer system, but I couldn't find a specific requirement for this field. In this case, I would recommend you to create a new enhancement request in the SAP Influence Portal, so then other customers as well as our developers can vote on it and add it to their backlog planning for the future releases.

    In order to access the portal, please follow the link below:

    After you create the enhancement request, kindly leave a comment on my answer and I'll be accessing your requirement and vote myself on it :)

    Best regards,
    Arthur Hanauer
    Support Consultant, SAP Cloud Product Support
    SAP Labs Latin America

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