Skip to Content
author's profile photo Former Member
Former Member

CUP error : change request not getting closed .SP 12 issue

Dear expert

we recently upgraded from 5.2 to 5.3 SP12 .Now we there are some old request from 5.2 which are not getting closed in 5.3 .

These request are change request as we have already taken follwoing steps :

1. added USER DEFAULT in Change request type .

2. Created dummy entry in USER DEFAULT .

All new request are getting closed .

Strange behaviour here is that few request to the same backend system are getting closed .Only few are there which are not getting closed .

Thanks & Regards

Asheesh

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Oct 25, 2010 at 05:06 AM

    even old request were closed after adding all the system in dummy entry .

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.