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author's profile photo Former Member
Former Member

Portal/KM icons not displaying when accessing portal using different URL..

Hi,

We are using Siteminder to access the portal. So while accessing the portal we are using a diiferent url and once the user gets authenticated he can login to the portal.

Now while using siteminder url, none of the portal/KM icons are displaing and showing a X. While accessing the portal using normal portal url all the icons are displaying fine.

If we check the property of the icons while accessing through normal portal url in which the icons are dsplaying, its showing http://<server>:<port>/irj/go/km/docs/etc/public/mimes/images/standard_folder.gif

But while accessing using siteminder url in which the icons are not displaying, its showing

http://<siteminder url>/irj/go/km/docs/etc/public/mimes/images/s_s_ledr.gif

Any suggestion what might be the reason. What needs to be done for icons while accessing using a different url.

Regards

Deb

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    author's profile photo Former Member
    Former Member
    Posted on Oct 22, 2010 at 02:48 PM

    Hi Debashish,

    The problem could be to do with the relative URLs specified in the htmls or documents under KM. Usually, we specify only the relative path of the images in KM which starts with '/irj/go/km...'. The advantage of this is that when we transport these files from one environment to the other we do not have to change the path everytime and is also a good practice.

    In your case, since the URL is <siteminder.com>, the KM is trying to resolve the path using the relative url and it resolves to siteminder.com/irj/go/km.... which is not where the KM resources (images) are stored. They are infact stored under /irj/km/go. I suggest that you specify the absolute URL for the KM images and retry.

    Regards,

    Prathamesh

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    • Former Member Former Member

      Hi Jigar,

      If we specify the siteminder url against the hostname under URL Generator Srevice, then portal shld append the siteminder url to resolve the url of the KM icons and iviews which should NOT be the case. It should append the portal url while resolving the full url of the KM icons and iviews.

      Also it seems the KM icons and the iviews are NOT using URL generator service to resolve the full url. I mentioned some junk host name under URL generator service, but found out that it has no effect while resolving the url of the KM iviews and icons.

      Regards

      Deb

      Edited by: Debasish Sarkar on Oct 24, 2010 4:48 PM

  • author's profile photo Former Member
    Former Member
    Posted on Oct 25, 2010 at 07:36 AM

    I haven't looked at KM for a while, but you might want to make sure the KM folders have anonymous read access...

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