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attachment as RAW document to CRM 7.0

Hi Guys

We are using the functionality where our IT users can log attachments with the adobe form , This document will then be availalbe for viewing as a attachment in the related transactions assignment block as a RAW document . Everything is working fine, but when the user attached a email (from Microsoft Outlook and this email had a picure capture in it - from e.g. snagit), to the adobe document , and this come through as the RAW document , this snagit capure is not viewable. Only gibberish . Does anybody perhaps have a idea of a setting i can do , to fix this ? Your help would be much appreciated.

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 27, 2010 at 01:37 PM

    Hi,

    You can try this;

    Tcode SCOT >Settings >General Parameters

    Enter Parameters = MULTIPART/ALTERNATIVE

    Parameter Value = HTML.

    Save.

    Repeat the e-mail process and check.

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  • Posted on Oct 29, 2010 at 07:30 AM

    Thank you for the reply ! . I will try get this change approved . And get back to you as soon as I know if it is working.

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