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Interaction record Manual Creation

Former Member
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Hi

I want to create an interaction record manualy without goin throught the interaction manager class.

I want to know the API which I need to use and the parameters that need to pass to create a interaction record manually.

Please share your inputs.

Thanks

Abishek

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi Abhishek,

For creating an interaction record manually, there would be some transaction type business actvity assigned to it.

I would say that you create that transaction type manually from crmd_order in order to create an interaction record manually.

Interaction record is nothing but a kind of business activity which is usually defined as a business activity transaction type.

Please check and let me know if you have any concerns. I think this would be somewhat helpful.

Regards,

Manish

Former Member
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Hi Abhishek,

Apart from what above said by john, you need to do some kind of settings in the following path for defining your rule policies

SPRO> CRM> CRM Cross application components>Rule builder> Define rule policy types.

Let me know if you have any concerns.

Regards,

Manish