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author's profile photo Former Member
Former Member

Interaction record Manual Creation

Hi

I want to create an interaction record manualy without goin throught the interaction manager class.

I want to know the API which I need to use and the parameters that need to pass to create a interaction record manually.

Please share your inputs.

Thanks

Abishek

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 29, 2010 at 05:23 AM

    Hi Abhishek,

    For creating an interaction record manually, there would be some transaction type business actvity assigned to it.

    I would say that you create that transaction type manually from crmd_order in order to create an interaction record manually.

    Interaction record is nothing but a kind of business activity which is usually defined as a business activity transaction type.

    Please check and let me know if you have any concerns. I think this would be somewhat helpful.

    Regards,

    Manish

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    • Former Member

      Hi Abhishek,

      Apart from what above said by john, you need to do some kind of settings in the following path for defining your rule policies

      SPRO > CRM > CRM Cross application components >Rule builder > Define rule policy types.

      Let me know if you have any concerns.

      Regards,

      Manish

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