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Outlook Integration - Snapshot templates missing when upgrade to 8.8 PL14

hello all,

We have a problem when upgrade from B1 8.8 PL10 to PL14, the snapshot template missing. We had no problems to generate snapshots in B1 8.8 PL10.

All the snapshot templates has been installed on <Servername>\B1_SHR\AddOn\Microsoft Outlook Integration\Templates\Default

And in the -GoTo meny- and select -create default templates- could not be started.

Grateful for all help.

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 24, 2010 at 04:04 AM

    Hi Jorgen......

    I guess you have to re upgrade DIAPI..............

    Once its properly upgrade then when we login into SAP it asks to create template at beginning point.....

    Regards,

    Rahul

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    • Former Member

      hello, thank you for your respons. Yes we have try reinstall the latest DI-API and also upgrade the Outlook server Integr. and the problem is the same, we cant generate snapshots. In the loggfile following message appear, se below;

      Time AppID ExtID Sev Scope Message

      2010-05-17 16:02:31.007 0 BO ER CBFResourceLoader::LoadXML Load XML following localization failed. Strange!.

      2010-05-17 16:02:31.058 0 BO ER CBO_Dispatch::UpdateDefaultTemplates Failed to initialize Create Default Templates Form.

      2010-05-17 16:09:47.509 0 BO ER CBFEventSink::UnloadApplication Add-on stopped.

      2010-05-18 07:49:22.462 0 BO ER CBFResourceLoader::LoadXML Load XML following localization failed. Strange!.

      2010-05-18 07:49:22.550 0 BO ER CBO_Dispatch::UpdateDefaultTemplates Failed to initialize Create Default Templates Form.

      Could this be the problem ???

  • Posted on Oct 26, 2010 at 09:10 AM

    Hi Jorg,

    I quote a solution for similar case but the solution is based on client PC :

    OI: Failed to create snapshot template in client machine

    Symptom

    You start up Outlook integration Addon in client machine. When you want to create a snapshot template, you get an error that can not create it.

    Other terms

    SAP Business One, Add-on, Outlook integration, OI, snapshot template, Index, Host, U_Host, BOOSTP , failed to create

    Reason and Prerequisites

    The index on user defined table [@BOOSTP] is not right. It does not include column U_Host.

    Solution

    You can run below script to fix it,

    IF EXISTS (SELECT 1 FROM CUFD

    WHERE AliasID = 'Host'

    and TableID = '@BOOSTP')

    BEGIN

    IF EXISTS (SELECT name FROM sys.indexes

    WHERE name = N'@BOOSTPBOOSTPI1')

    DROP INDEX [@BOOSTP].[@BOOSTPBOOSTPI1]

    IF EXISTS (SELECT name FROM sys.indexes

    WHERE name = N'BOOSTPI1')

    DROP INDEX [@BOOSTP].[BOOSTPI1]

    ALTER TABLE [@BOOSTP] ALTER Column U_Host nvarchar(200)

    CREATE INDEX BOOSTPI1

    ON [@BOOSTP](U_TplName, U_Language, U_CatID, U_Host)

    IF NOT EXISTS (SELECT 1 FROM UKD1

    WHERE tableName = N'@BOOSTP' and SubKeyId = 3)

    Insert into UKD1 values('@BOOSTP',0,3,'Host')

    END

    ELSE

    Print 'There is no U_Host column in @BOOSTP table!'

    if the above solution can't solve it, log a message to SAP support.

    JimM

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