Service unkown from CRM_UI

[Former Member]

Hello all,

We are in the early stages of our CRM 7 project. During CRM_UI testing, we are getting a error message when trying to pull up a FactSheet on an account. This information is obtained via a RFC call to BW. Here is the error message:

The initial exception that caused the request to fail was:

Connect to message server host failed

Connect_PM TYPE=B MSHOST=orion.dunn-edwards.net GROUP=PUBLIC R3NAME=DEB MSSERV=sapmsDEB PCS=1

LOCATION CPIC (TCP/IP) on local host with Unicode

ERROR service 'sapmsDEB' unknown

TIME Thu Oct 21 10:02:16 201

RELEASE 701

COMPONENT NI (network interface)

VERSION 38

RC -3

MODULE niuxi.c

LINE 1732

DETAIL NiPGetServByName2: service 'sapmsDEB' not found

SYSTEM CALL getservbyname_r

COUNTER 1

I executed a telnet to my backend BW system via telnet <bw_host> 3600 and that seems to work correctly. I also varified that the sapmsDEB 3600/tcp entry exists in my /etc/services file; but none of this helps. The RFC being used between CRM and BW also is testing okay.

Any suggestions?

Thanks in advance.

Jose

[Former Member]

The issue has been resolved. The fix was to restart the corresponding components in SICF after adding the sapmsDEB entry in the services file.

Thanks.

Jose

[hongyan_shao]

Hi Jose,

I can see that you've created a message in CRM component for this case.

Actually this is not a CRM problem, it might be more BC-MID-CON-JCO.

Since it is already long time ago, not so sure whether the problem has been fixed or not.

Some info for you just in case it is still a problem:

in the services file /etc/services on the host where your J2EE engine, please check if an entry with service "sapmsDEB" has been defined.

Please also check Notes 52959 and 723562 for necessary info.

Hongyan