service desk throgh web login

[Former Member]

HI all

we have upgraded our solution manager from 3.2 to 7.0 ehp1

how i wan to use serviedesk using web

i eman by login into http web user should be able to reaised ticket and perform all service desk activity like reasing ticket creating task

can anyone guide me for the same

[Former Member · Accepted solution]

Hi,

I found some notes which are relevant for your case and I'd like to

ask you to take a look:

1072324 HTTP Connect and SAP Solution Manager

1160651 Work Centers: How to Customize (Solution Manager)

1155893 Work Centers: Incident Management HTTP instead of HTTPS

510007 Setting up SSL on Web Application Server ABAP

Hope this helps.

Cheers

SH

[Former Member]

hi

pls check this

[http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49d32?quicklink=index&overridelayout=true|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/e3eeb4a8-0b01-0010-bd99-f4a700a49d32?quicklink=index&overridelayout=true]

jansi

[sumi_susan2]

Hi,

You can us the Service Desk functionality of solution manager thru web, and i prefer that as the most user friendly way to access service desk rather than the typical confusing CRM screens via GUI.

You can perfom all the service desk activities from the browser, ie creating of tickets,processing and closing of tickets.SAP Solution Manager 7.0 has the new concept of Work Centers, if you have the required work center role, you will get only the console which is required for the service desk message processing.

You can access this via

http://<hostname>:<port>/sap/bc/webdynpro/sap/ags_workcenter?WORKCENTER=AGS_WORK_INCIDENT_MAN&sap-la...

The following work center roles will be required to access the same.

SAP_SMWORK_BASIC

SAP_SMWORK_INCIDENT_MAN

Regards,

Sam