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customer not dunned

Hi,

we have had dunning run on 5th october and 13th october. But the customer, inspite of having an arear of 70 days is not dunned. What can be the possible reason for the same?

Regards

Rudra

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Oct 20, 2010 at 09:20 AM

    Please check whether that customer is already included in any past dunning run, which is not yet completed. In that case that dunnning run needed to be deleted/ completed to unblock that customer.

    Also check that customer master or document line item does not have any dunning block.

    Regards,

    SDNer

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 20, 2010 at 09:28 AM

    Have a look in the dunning log for the possible reason.

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  • Posted on Oct 20, 2010 at 09:56 AM

    There is time difference between dunning levels.

    May be this line item needs some more days to dun for next level. Items can't be dunned if there is no change in the dunning text.

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