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Can not reject Sales Order

I have one sales order that can not be rejected, this order have been invoiced and also returned by the customer so now we want to delete it from pending orders.

We have a pricing access sequence that uses a z discount condition (i did not code it), now the problem I am facing its that with one particular order as soon as i enter the order a message comes up blocking the discount that was already given to 2 items in this order, and in the same process puts the price as zero for those items.

I already changed prices and discounts for the price date on the order, and it works on the test enviroment (it will not show the error, since now the discount amount its allowed), but not on productive.

Its some way to reject a sales order direct from tables? if i rejected on VKM3 it will be gone from pending orders?

Thank you,

Carlos

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    Posted on Oct 19, 2010 at 04:17 AM

    Hi Carlos,

    Your qn itself is confusing.

    How can you change or enter the condition type after invoicing the order. Is the order really invoiced?

    What is your objective. If the order is already invoiced, you cannot delete the order from DB tables. The only thing you have to do is to return this order by a return orderreturn deliveryreturn invoice(credit memo) cycle.

    Also when are you entering the discount in the sales order? Mention the exact words of the Message you are seeing.

    If your issue is different, please explain the issue sequentially in a little more clearer way.

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    • Former Member Lakshmipathi Ganesan

      If i understand the issue correctly, what he is saying is that the original discount in the sales order / billing document came from a routine and that routine or Z program is not active anymore. So when he is making a Returns Order, system is not populating those values and he is not able to manually input those values as the condition types are greyed out. And because no value has been given to both the discount types, the Returns order has gone into incompletion and he wants to know a way out.

      Let see what the other experts suggest, but as an emergency alternative, maybe you can create a condition record for those 2 condition types and update the pricing and once the condition values flow into the returns order, flag the condition record with deletion. You have to some how make the values come into the returns order to completer the cycle.

      Hope I understood the issue and was of some assistance to you.

      Happy SAPing

      Venkat - Hyd

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