Can not reject Sales Order

[Former Member]

I have one sales order that can not be rejected, this order have been invoiced and also returned by the customer so now we want to delete it from pending orders.

We have a pricing access sequence that uses a z discount condition (i did not code it), now the problem I am facing its that with one particular order as soon as i enter the order a message comes up blocking the discount that was already given to 2 items in this order, and in the same process puts the price as zero for those items.

I already changed prices and discounts for the price date on the order, and it works on the test enviroment (it will not show the error, since now the discount amount its allowed), but not on productive.

Its some way to reject a sales order direct from tables? if i rejected on VKM3 it will be gone from pending orders?

Thank you,

Carlos

[former_member183879 · Accepted solution]

Hi Carlos,

Your qn itself is confusing.

How can you change or enter the condition type after invoicing the order. Is the order really invoiced?

What is your objective. If the order is already invoiced, you cannot delete the order from DB tables. The only thing you have to do is to return this order by a return orderreturn deliveryreturn invoice(credit memo) cycle.

Also when are you entering the discount in the sales order? Mention the exact words of the Message you are seeing.

If your issue is different, please explain the issue sequentially in a little more clearer way.

[Former Member · Accepted solution]

Hi Krishnan,

The sales order was invoiced but after that it was returned (rejected) by customer so now it shows as pending.

But when I add a reason for rejection, and SAP goes thru the items there are a couple of items which the discount were based on a z code that was corrected, so when SAP re-calculates the conditions, those 2 items come as zero net value (since those discounts shouldnt had been allowed on the first place).

I was wondering if there its a way to change directly field VBAP-ABGRU or does it has more implications than just changing the value?

Regards,

Carlos

[Lakshmipathi · Accepted solution]

The sales order was invoiced but after that it was returned 
  (rejected)  by customer so now it shows as pending.

I am not sure what do you mean by pending here. Sale Order or invoice ??? As you should be aware the standard procedure is that for any billed items, if there is a customer rejection, you need to create a return sale order referencing the parent billing document and then a return delivery in case the parent plant has also received the rejected goods.

Having said this, you need to create a return order and then a credit note to the extent of rejected quantity so that this will square up your FI postings.

thanks

G. Lakshmipathi

[Former Member · Accepted solution]

Thank you Mr Lakshmipathi,

Our FI its ok regarding this document. The return process has been performed, but there its an error on the sales order that prevents me for changing the sales order.

The error has to do with a z condition for discount, so when I enter the sales order an error comes up because 2 items prices have been recalculated to zero by SAP.

I just want this sales order to not keep showing up in our pending sales report. In our QAS envioroment I was able to modifiy the discount for the order date and it allowed me to reject it without errors.

But in production even after I changed the discount the amounts on the sales order get recalculated with the original values so it ends up in an incompletion log, due to 2 prices changing to zero since the z condition code was corrected a while back and now it won allow the original discount.

All the lines on the conditions tab are greyed out so I can not delete this z condition that its causing the error.

It there a way to change the value VBAP-ABGRU in a way that wont affect the consistency of other process or documents?

Regards,

Carlos

[Lakshmipathi · Accepted solution]

I just want this sales order to not keep showing up in our pending sales report

Have you tried assigning Reason for Rejection for the line item ??

thanks

G. Lakshmipathi

[Former Member · Accepted solution]

As the expert mention befor, have you canceled the SD Invoice and reverse PGI and delete DN first?

Is your pending report a customize report?

[Former Member · Accepted solution]

If i understand the issue correctly, what he is saying is that the original discount in the sales order / billing document came from a routine and that routine or Z program is not active anymore. So when he is making a Returns Order, system is not populating those values and he is not able to manually input those values as the condition types are greyed out. And because no value has been given to both the discount types, the Returns order has gone into incompletion and he wants to know a way out.

Let see what the other experts suggest, but as an emergency alternative, maybe you can create a condition record for those 2 condition types and update the pricing and once the condition values flow into the returns order, flag the condition record with deletion. You have to some how make the values come into the returns order to completer the cycle.

Hope I understood the issue and was of some assistance to you.

Happy SAPing

Venkat - Hyd