Skip to Content
Former Member
Oct 18, 2010 at 08:00 PM

Warranty Claims management in ECC6.



I am working on warranty Claims work bench in ECC6.

In trying to build up a demo scenario, I have encountered the following problem.

I have been able to create Incoming customer version/ out going customer and out going re-imburser version.

I have been able to create a credit memo request as well as a debit memo request.

What I find is: the credit memo request , though being created , does not copy the net amount form the warranty claims document.

On further analysis I discover that the the pricing procedure that has been used for the warranty claims data is being disregarded . The pricing procedure that the system uses is the one form the SD configurations.

What I also find that the pricing procedure that was defined in the warranty claims configuration node can not be assigned in the SD configurations . This is because of the different applications ("V" sales and "RW" warranty).

Alternatively, can an SD credit memo request be assigned to the warranty claims document , within the warranty claims configuration node ?

Would appreciate any inputs ..