Hi.
I customized the contact center simulator as described on blog: /people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup
It happens that the fields Ready / Not Ready are not displayed on my toolbar.
Does anybody knows why this happens? I can see the ICI trace (CRM_ICI_TRACE) and there I see several events with green light: <getAttributes>, <setCurrentChannels>, <setCurrentQueues>, <setCurrentWorkmode>, <userChanged>.
For this last event <userChanged> I have the green light and on details I have:
POST /sap(bD1wdCZjPTEwMCZkPW1pbiZpPTEmcz1TSUQlM2FBTk9OJTNhYmJrb3RzdDA2X0NSMV8wMCUzYXRwVWRpU2trREpCOEx1OHA4RFVNSTU5TE5pMHdTenp6LURsMkJqSVMtQVRU)/bc/soap/ici HTTP/1.1
host: 192.167.104.19:8000
content-type: text/xml; charset=UTF-8
connection: close
content-length: 2025
soapaction: "http://inqmy.com/soapdispatcher/rpc/bcbici/IciEventBean"
Is it normal to have connection close here?
Apparently I don't get any error/red light on ICI trace. Does anybody have a clue why the buttons are not displayed on my IC agent profile?
Thanks a lot.