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Former Member
Oct 15, 2010 at 06:59 PM

Contact Center Simulator - workmode not available on IC Web Client

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Hi.

I customized the contact center simulator as described on blog: /people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup

It happens that the fields Ready / Not Ready are not displayed on my toolbar.

Does anybody knows why this happens? I can see the ICI trace (CRM_ICI_TRACE) and there I see several events with green light: <getAttributes>, <setCurrentChannels>, <setCurrentQueues>, <setCurrentWorkmode>, <userChanged>.

For this last event <userChanged> I have the green light and on details I have:

POST /sap(bD1wdCZjPTEwMCZkPW1pbiZpPTEmcz1TSUQlM2FBTk9OJTNhYmJrb3RzdDA2X0NSMV8wMCUzYXRwVWRpU2trREpCOEx1OHA4RFVNSTU5TE5pMHdTenp6LURsMkJqSVMtQVRU)/bc/soap/ici HTTP/1.1

host: 192.167.104.19:8000

content-type: text/xml; charset=UTF-8

connection: close

content-length: 2025

soapaction: "http://inqmy.com/soapdispatcher/rpc/bcbici/IciEventBean"

Is it normal to have connection close here?

Apparently I don't get any error/red light on ICI trace. Does anybody have a clue why the buttons are not displayed on my IC agent profile?

Thanks a lot.