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Policy Rule is not invoked

Dec 06, 2016 at 03:36 PM

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Hello,

I created a sample policy rule with following condition & action:

If "User Status = New" then "Create new Service Request".

When I create a service request I cannot see if any other service request is created.

The dispatching rule for service request trx is assigned to my Service Manager profile.

What else needs to be activated?

Thanks

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1 Answer

Atul Keshav Dec 07, 2016 at 08:32 AM
-1

Hello Arian,

Under the Service Manager profile have you assigned the rule policy in the properties node?

Kind Regards

Atul

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