I would like to connect the solman helpesk with CHARM ( CHARM is still running ).
In CHARM I have to create a CR only for production system. ( don't know why - but works as designed).
In SAP helpdesk I can create support messages for every kind of system type but if I want to connect both (HD and CR) , the source system (ibase component) of the issue will copied to the CR and runs in error because of the rule (only p-system) of CHARM.
Of course I can change the ibase to production system manually in SDCR but it seems a very error-prone method.
Now my question: is it possible to change the ibase component due to the creation of CR by copy rule or something like this?