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Oct 15, 2010 at 12:22 PM

Support message and change requests only for production system

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Hi guys,

I would like to connect the solman helpesk with CHARM ( CHARM is still running ).

In CHARM I have to create a CR only for production system. ( don't know why - but works as designed).

In SAP helpdesk I can create support messages for every kind of system type but if I want to connect both (HD and CR) , the source system (ibase component) of the issue will copied to the CR and runs in error because of the rule (only p-system) of CHARM.

Of course I can change the ibase to production system manually in SDCR but it seems a very error-prone method.

Now my question: is it possible to change the ibase component due to the creation of CR by copy rule or something like this?

Kind regards

Rayko