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Former Member

Unable to open PDF file from DMS

Hi All,

I am unable to open PDF file from DMS. Earlier I could open the PDF files from DMS. I have not made any changes in the configuration or installed new PDF version (using adobe reader v9.2). The system does not give any error messages.

This issue is faced only by some users but other are able to open the pdf files through DMS with the same configuration settings and the same version of adobe reader (v9.2).

kindly help me resolve this issue.

Regards,

Shynu John

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4 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Oct 15, 2010 at 05:30 AM

    Hi Shynu,

    For this you need to check folowing points:

    1. In DC30 workstation application MIME Type is defined for .pdf files.

    2. If you are using ECC6.0 then ECL viewer6 with Patch is installed on each users system wherever SAP DMS access is given.

    3. Adobe Acrobat latest version is installed on each user's system.

    Hope this will help.

    Regards,

    Ravindra

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    • Former Member Former Member

      Hi Ravindra,

      I have checked the DC20 settings.

      1) Data carier type is defined as PC and the path defined is C:\Temp. Mount points and logical drive is not defined.

      2) "SapWorkDir" is defined.

      Note: I could open pdf files with the same settings a couple of days back.

      Regards,

      Shynu John

      Edited by: Shynu John on Oct 15, 2010 10:41 AM

  • author's profile photo Former Member
    Former Member
    Posted on Oct 15, 2010 at 10:27 AM

    Hello John,

    This issue can be caused by couple of reasons -

    1. If any User has checked-out the PDF file (any format) and they have not checked-in back

    2. Issue can be because of viewer installed - Check if there were any changes in the viewer in your client network recently?

    Hope above checks can address your problem.

    -Thanks,

    Ajay

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  • Posted on Oct 15, 2010 at 01:09 PM

    Hi John,

    as this issue happens only for specific users I would kindly ask you to check and compare their windows settings regarding file format 'PDF' and made sure that the Adobe Reader is maintained as default program for this format.

    Because normally the SAP system creates a local copy of the checked in file and then hands over the control to the operating system. Based on the extension of this local copy the operating system starts the default application for it.

    Best regards,

    Christoph

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  • author's profile photo Former Member
    Former Member
    Posted on Mar 05, 2011 at 04:04 AM

    Issue referred to SAP

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